Sales Administrator
What's it like to be a Sales Administrator?
A Sales Administrator provides clerical and organisational support to the sales team. They are responsible for tracking orders, processing paperwork, maintaining the customer database, and ensuring timely delivery of products or services. Additionally, Sales Administrators may handle customer inquiries, requests, and complaints. Monitoring sales goals and encouraging the sales team to meet their monthly or quarterly quotas is also part of their job.
Tasks and duties
- Managing and organising sales-related data and documentation.
- Creating and maintaining customer accounts and information.
- Tracking and reporting sales metrics and performance.
- Coordinating with Sales Representatives and other departments.
- Preparing and processing sales orders and invoices.
- Assisting with sales forecasting and budget planning.
- Responding to customer inquiries and resolving issues.
- Researching potential customers and market trends.
- Providing administrative support to the sales team as needed.
- Maintaining a high level of organisation and accuracy in all sales-related activities.
How to become a Sales Administrator
To become a Sales Administrator, you usually need a high school diploma, clerical skills, and experience. Hiring managers may prefer candidates with a degree in business or sales experience. Basic computer skills are also crucial for completing paperwork and using CRM software.
Complete at least a high school diploma and complete a Sijil Pelajaran Malaysia (SPM).
Acquire job experience by familiarising yourself with clerical tasks and duties through on-the-job training or by working your way up.
Become proficient in using a Customer Relationship Management (CRM) system. This tool can assist with everything from lead generation to post-sale follow-up. Some popular CRM software options include StarCRM, NexCRM, and Claritas CRM.
Consider additional certifications, such as Salesforce Certified Administrator or Certified Sales Development Representative, or higher education to demonstrate your commitment to personal growth.
Consider applying for elevated positions like Sales Team Leader to progress your career.
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