Branch Manager

Tasks and duties

• Overseeing the daily operations of a branch office.
• Managing and supervising branch personnel, including hiring, training, and performance evaluations.
• Developing and implementing strategies to increase branch profitability and meet performance goals.
• Maintaining a high level of customer satisfaction and addressing customer concerns and complaints.
• Ensuring compliance with company policies, procedures, and regulations.
• Managing the branch budget and expenses.
• Analysing market trends and competition to identify opportunities for growth and improvement.
• Collaborating with other departments and senior management to achieve overall company objectives.
• Creating and maintaining solid relationships with customers, vendors, and community partners.
• Representing the company and the branch in external meetings and events.