Service Delivery Manager
Sustain customer relationships and satisfaction to maintain a company’s image.
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Jobs in Jobstreet right now
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In the last year
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Typical monthly salary
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Job opportunities
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Jobs in Jobstreet right now
Salary
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Typical monthly salary
Job growth
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In the last year
Job satisfaction
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What's it like to be a Service Delivery Manager?
The Service Delivery Manager can perform both technical and administrative tasks for a company. They are generally responsible for solving problems to maximise customer satisfaction. They ensure that the services provided are executed without delay. They also facilitate service delivery and service support and ensure that the overall performance meets the desired result.
Tasks and duties
- Responding to system problems and determining the next course of action.
- Identifying a project’s scope and all the necessary requirements.
- Initiating important partnerships with internal and external stakeholders to maximise influence and profit.
- Leading the service delivery team and making sure that everything is on schedule.
- Thinking of ways to reduce costs without compromising the quality of service.
- Creating new strategies for better service delivery optimisation.
- Taking ownership of performance failures and coordinating with parties that can help remedy the situation.
An effective Service Delivery Manager should be knowledgeable enough to identify and cater to specific customer needs. They are leaders who can spearhead a team to meet end-user demands.
How to become a Service Delivery Manager
A Service Delivery Manager is a professional who plays a huge role in maintaining customer satisfaction, so formal education and sufficient experience are necessary for you to become successful in this career.
- While some positions only require that you have a secondary school certificate or the Sijil Pelajaran Malaysia (SPM), pursuing a bachelor degree in business administration or human resource management can improve your job prospects. If you’re aiming for a more specialised industry, such as in a tech company, you can pursue a degree in computer science.
- Consider pursuing internships under the guidance of an experienced Service Delivery Manager. Regardless of the nature of internship, take the time to learn the processes of the industry. The experience will also help you build your resume.
- Apply for entry-level positions and gain experience in your industry of choice.
- After enough years of experience, you can apply for the role of Senior Delivery Manager.
Compare your salary
Find out how your salary compares with the average salary for Service Delivery Managers.
Latest Service Delivery Manager jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Service Delivery Manager employers on Jobstreet are looking for job seekers with expertise in the following areas.
Source: Jobstreet job ads and Jobstreet Profile data
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Latest Service Delivery Manager reviews
Dec 2022
Reviewer's Qualification
Master of Business Administration
Experience
10+ years
Organisation size
Large (200+ employees)
The good things
The job allows me to meet with many customers that helps to make the journey interesting. However internally, there is not much progression.
As the SDM, you get to learn how to manage customers and i...
The challenges
The management, the hours and also the pay
Read more
Nov 2022
Reviewer's Qualification
Bachelor of Computer Science
Experience
Less than a year
Organisation size
Large (200+ employees)
The good things
Current role is good and I have learned alot
The challenges
Timeline and deliverable target date need fulfill the requirement
Read more
Source: Jobstreet role reviews
Jobstreet has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.Jobstreet collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through jobstreet.com.my
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