Service Delivery Manager

Sustain customer relationships and satisfaction to maintain a company’s image.
Job opportunities
Jobs on JobStreet right now
Job growth
Projected job growth in 5 years
Typical monthly salary
Job satisfaction

What's it like to be a Service Delivery Manager?

The Service Delivery Manager can perform both technical and administrative tasks for a company. They are generally responsible for solving problems to maximise customer satisfaction. They ensure that the services provided are executed without delay. They also facilitate service delivery and service support and ensure that the overall performance meets the desired result.
Service Delivery Manager

Tasks and duties

  • Responding to system problems and determining the next course of action.
  • Identifying a project’s scope and all the necessary requirements.
  • Initiating important partnerships with internal and external stakeholders to maximise influence and profit.
  • Leading the service delivery team and making sure that everything is on schedule.
  • Thinking of ways to reduce costs without compromising the quality of service.
  • Creating new strategies for better service delivery optimisation.
  • Taking ownership of performance failures and coordinating with parties that can help remedy the situation.
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An effective Service Delivery Manager should be knowledgeable enough to identify and cater to specific customer needs. They are leaders who can spearhead a team to meet end-user demands.

How to become a Service Delivery Manager

SEEK Learning
A Service Delivery Manager is a professional who plays a huge role in maintaining customer satisfaction, so formal education and sufficient experience are necessary for you to become successful in this career.

  1. While some positions only require that you have a secondary school certificate or the Sijil Pelajaran Malaysia (SPM), pursuing a bachelor degree in business administration or human resource management can improve your job prospects. If you’re aiming for a more specialised industry, such as in a tech company, you can pursue a degree in computer science.
  2. Consider pursuing internships under the guidance of an experienced Service Delivery Manager. Regardless of the nature of internship, take the time to learn the processes of the industry. The experience will also help you build your resume.
  3. Apply for entry-level positions and gain experience in your industry of choice.
  4. After enough years of experience, you can apply for the role of Senior Delivery Manager.

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Latest Service Delivery Manager jobs on JobStreet

Be one of the first to discover these recently listed jobs, or browse all Service Delivery Manager jobs on JobStreet right now.

Skills and experience employers are looking for

ITIL Framework
ITIL Certificate
End User Computing
Service Delivery Management
Client Account Management
Managed Services
IT Service Management Software
Pmp Certificate
Travel Industry
Access Control
Customer Service
Team Leadership
Knowledge Sharing
Commercial Acumen
Communications Technology
Crisis Management
Communication Skills
Microsoft Visio
Software Development Lifecycle
Source: JobStreet job ads and JobStreet Profile data

Is Service Delivery Manager the right role for me?

Job market trends for Service Delivery Managers


Job opportunities

Service Delivery Manager jobs on JobStreet
Jobs on JobStreet right now
Source: JobStreet job ads and JobStreet role reviews

Latest Service Delivery Manager reviews

Latest reviews from 2 Service Delivery Managers surveyed on JobStreet.

Dec 2022
Underpaid and overused SDM
Reviewer's Qualification
Master of Business Administration
10+ years
Organisation size
Large (200+ employees)
The good things
The job allows me to meet with many customers that helps to make the journey interesting. However internally, there is not much progression. As the SDM, you get to learn how to manage customers and i...
The challenges
The management, the hours and also the pay
Read more
Nov 2022
Reviewer's Qualification
Bachelor of Computer Science
Less than a year
Organisation size
Large (200+ employees)
The good things
Current role is good and I have learned alot
The challenges
Timeline and deliverable target date need fulfill the requirement
Read more
Source: JobStreet role reviews

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