IT Support Technician
What's it like to be an IT Support Technician?
Information Technology Support Technicians assist individuals or employees who are experiencing technical issues. They support and provide solutions to problems such as computer crashes, network connectivity issues, software glitches, or hardware malfunctions. They may also assist in setting up and installing computer systems and software and ensuring that the necessary devices are properly connected, configured, and ready to use. Some may also help with troubleshooting steps, like helping users reset passwords or guiding them through software updates.
Tasks and duties
- Supporting employees with technical issues and troubleshooting.
- Guiding users through issues such as computer crashes, software glitches, network connectivity problems, and hardware malfunctions.
- Setting up and installing computer systems, software, and other technology devices.
- Conducting basic troubleshooting steps, such as password resets or software updates.
- Keeping records of reported problems and documenting solutions.
- Educating users about online safety and best practices for cybersecurity.
- Helping implement security measures, such as antivirus software or firewalls.
- Conducting system maintenance tasks, such as updating software or performing routine check-ups.
- Providing training and guidance to users on using technology effectively.
IT Support Technicians are also tasked to keep track of requests and document solutions. They need to keep records of the problems reported, the solutions provided, and any actions taken. This helps in tracking patterns and identifying recurring issues, for future reference. IT Support Technicians can also be involved in cybersecurity. They help educate users about best practices for online safety, such as avoiding suspicious emails or websites. They may also help implement security measures, like antivirus software or firewalls, to protect computer systems and sensitive information.
How to become an IT Support Technician
To become an Information Technology Support Technician, you usually need a degree in a related field.
Complete a bachelor degree in a related field such as software engineering, information technology or computer science.
Gain experience within your field. You could start off in an entry-level service desk role.
Consider building other helpful skills in tech such as programming, development and cybersecurity.
Keep yourself up to date with IT hardware and software trends.
Skills and experience employers are looking for
