IT Support Engineer
What's it like to be an IT Support Engineer?
An Information Technology Support Engineer—or IT Support Engineer or Technical Support Engineer—provides technical support to clients, customers, or employees in person or remotely. They research, diagnose, and solve systems issues to ensure the smooth use of hardware or software products. An IT Support Engineer also communicates with the clients via call, email, or chat applications to identify IT issues and provide concrete instructions to solve them on the client’s end. They may also be tasked to perform product tests, conduct training for internal use, and assist other teams, like sales.
Tasks and duties
- Providing technical support for hardware, software, networking, and other IT-related issues.
- Diagnosing, identifying, and solving client, customer, or employee systems issues.
- Coordinating with clients and giving technical solutions via onsite, call, email, or chat communications.
- Performing product tests and conducting training for better product alignment within a company.
How to become an IT Support Engineer
Experience in network software, programming languages, operating systems, and configuration management systems is required to work as an IT Support Engineer, though employer requirements will vary.
Graduate with a diploma or bachelor degree in computer science, information technology or another related field.
Become proficient in network software, programming languages, operating systems, and configuration management systems. Keep in mind that company requirements will vary. Some examples include knowledge of SQL services, SCCM and VMWare.
Gain 1-2 years of relevant work experience in IT, though some companies may be open to fresh graduates.
Apply for a position as Information Technology Support Engineer. Similar titles include Technical Service Engineer, IT Helpdesk Engineer, and Technical Support Engineer.
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Skills and experience employers are looking for
