Customer Support Executive
Offer support and solutions to customers regarding a company’s products or services.
Job opportunities
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Jobs in Jobstreet right now
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In the last year
Salary
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Typical monthly salary
Job satisfaction
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Job opportunities
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Jobs in Jobstreet right now
Salary
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Typical monthly salary
Job growth
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In the last year
Job satisfaction
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What's it like to be a Customer Support Executive?
A Customer Support Executive is responsible for handling enquiries and complaints, providing resolutions and maintaining customer satisfaction. They often work on the front line of companies, interacting directly with customers via phones, email, live chat or social media. Responsibilities may include identifying customer needs, offering assistance and solutions, providing product or service information and managing customer records. Customer Support Executives can be found across a wide variety of industries, ranging from technology companies to retail businesses.
Tasks and duties
- Responding to customer enquiries through email, phone or social media.
- Identifying customers' needs, clarifying information and providing solutions or alternatives to their problems.
- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- Keeping records of customer interactions, transactions, comments and complaints.
- Working closely with other departments to ensure that customers issues are effectively resolved.
- Providing feedback on the efficiency of the customer service process.
- Staying updated on new products, services and policies.
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Latest Customer Support Executive jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Support Executive employers on Jobstreet are looking for job seekers with expertise in the following areas.
Source: Jobstreet job ads and Jobstreet Profile data
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