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Teleperformance

3.6 total rating from 109 reviews

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Working at Teleperformance

3.6

109 ratings in total

85%

Rate salary as high or average

68%

Employees recommend this employer to friends

Work/Life balance

3.6

Career development

3.4

Benefits & perks

3.2

Management

3.0

Working environment

3.9

Diversity & equal opportunity

1.7

Your trust is our main concern so these ratings for Teleperformance are shared as-is from employees in line with our community guidelines

Showing 109 reviews sorted by most recent

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3.0

Customer Success Specialist

Apr 2024

Bayan Baru Penang

Less than 1 year in the role

Experience coming from a recent bachelor's graduate. Customer service is not for the faint hearted.

The good things

- Helpful colleagues - Learned a lot in a very short amount of time

The challenges

- Mental exhaustion - The complexity of issues (no one solution fits all) - Too many procedures which constantly change making it harder to understand and cope with - Balancing work and life - Cultural sensitivity is almost non-existent

1 person found this helpful

1.0

Customer Service Associate

Dec 2023

George Town Penang

Less than 1 year in the role

Never applying to this BPO. and never recommending it to anyone.

The good things

Nothing good happens here. terrible workplace and terrible management.

The challenges

Unrealistic KPI to achieve with regarding the project Singapore Post.

5 people found this helpful

2.0

Customer Service Representative

Dec 2023

Penang Island Penang

1 to 2 years in the role

Overall not good

The good things

multicultural environment

The challenges

overloaded, lack of career growth,Took advantage on those mandarin speaking freshers who aren't aware about market salary range

2 people found this helpful

2.0

Customer service

Oct 2023

Nibong Tebal

1 to 2 years in the role

Good starting place for fresh graduate

The good things

Fast career growth opportunity. Average rate of salary, good for fresh graduate to build profile.

The challenges

Management change job scopes whenever they like. After 1 year you are doing totally different things than what you are told during interview. No work life balance. Employee voices are not heard, it is either you follow order or find other places, they won't change for you. Very less benefit and limited for employee only, family not included. So hard to take a leave too.

4 people found this helpful

5.0

Game Ambassador

Oct 2023

Penang

1 to 2 years in the role, current employee

Great place for freshers!

The good things

Work and Life balance is properly maintained.

The challenges

Great manangement and very considerate about employees.

4.0

Customer service specialist

Sep 2023

Kelana jaya

Less than 1 year in the role, current employee

Heathy and environmental

The good things

Well communicative colleagues, spacious cubicle and good environment to discuss and negotiate with team.

The challenges

Based on project experiences, stressful and challenges in taking cases to handles.

4.0

Sourcing

Aug 2023

Penang

5 to 6 years in the role, current employee

Good place to start you career with.

The good things

The best place to gain more knowledge and experience

The challenges

None so far, happy working here in TP

5.0

Sourcing specialist

Aug 2023

Penang

5 to 6 years in the role, current employee

Cultures and environment

The good things

Only in here I got my work and life balance with the supportive colleagues n managers.

The challenges

No bonus for outing or overseas trips for the employee. If we have this might be better

5.0

Project management

Aug 2023

Penang

3 to 4 years in the role, current employee

Awesome Workplace with plenty of room for career growth!

The good things

Here, everyone is encouraged to share their ideas and make a real impact. Since TP has a bunch of different accounts, there are plenty of career opportunities to explore.

The challenges

Bonus structures could be improved, though this really depends on the account one is assigned to.

4.0

Manager

Aug 2023

Evry place has Good & Bad

The good things

But TP has more good side to stay and working. And growing really fast.

The challenges

some challenges have been improved, and some more are about to resolving. And in progress to bring more in a good way.

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