In this competitive job market, a mere seven seconds is all it takes for a hiring manager to decide whether a jobseeker is a good fit, while 68% scan resumes in less than two minutes. Therefore, a jobseeker needs a compelling resume to capture employers' attention and showcase the relevant skills and the potential value they can bring to the company.
To acquire many skills, you need good communication skills to comprehend and articulate what is important to the other person, be prompt and responsive, and foster a positive and constructive relationship.
In your personal life, effective communication skills can lead to the following:
Effective communication hinges on ensuring clarity and consistency in your messages while maintaining respect and courtesy toward the other person. Business strategist and author David Horsager emphasises in his lectures that people base their impression of your competence on how clearly you can express yourself. Allison Shapira, recognised expert in public speaking and communication in leadership, agrees. She also adds that leaders need to master communication skills in order to build trust.
Likely, an organisation where colleagues can easily, openly, and effectively communicate is an organisation that is primed for success and meaningful growth. Effective communication in the workplace helps to:
The success of any organisation, whether product or service-based, depends on its people-centric approach. It enhances people-centricity and promotes innovative ideas.
As over 80% of a manager's workday is spent communicating, basic management processes require effective communication, including planning, organising, leading, and controlling.
Poor workplace communication can have a range of negative impacts on an organisation. Firstly, it creates an unpredictable, unstable work environment, leading to unproductive and ineffective work. Secondly, ineffective communication can lead to less effective collaboration between employees, resulting in failed projects and inefficiency. Additionally, poor communication can cause workplace conflict, misunderstandings, and potential disputes between colleagues. This, in turn, can lead to low morale, with employees struggling to meet expectations and deadlines, leading to feelings of guilt, embarrassment, or low self-esteem.
To improve communication, clearly outline project descriptions, set aside regular time to address workplace concerns, and regularly check in with employees. Investing in additional management training or new technologies can also aid in creating an open and efficient communication culture. Improving communication can increase productivity, morale, and overall benefits for an organisation's bottom line. Therefore, organisations should prioritise fostering an environment of effective communication to promote a positive workplace culture.
How will you identify and manage different communication styles in the workplace? What effect do these four distinct modes of speech have on productivity in the office?
balances firmness with openness to compromise. Use active listening, "I" statements, and strong verbs to express requirements. Speak up with conviction and empathy for others' needs. Collaborate with confident communicators by allowing space to think, asking for input, and expecting polite exchanges.
is hostile and threatening and focuses on winning at all costs. It’s not very safe and may cause others to push back. You should avoid this style whenever you can. It is more effective to value others' feelings, employ non-combative body language, and focus on solving problems. Working with an aggressive communicator is tough, and advising them to adjust their style may be fruitful. Streamline conversations to avoid unpleasant or irrelevant topics.
can breed resentment and hinder expression and miscommunication. It can counter aggressive communication, but managers should encourage assertiveness in teams. Be confident, learn to say no, and compromise, but not at the expense of everything. When working with passives, ask for opinions, avoid dismissals, and stay positive, solution-oriented, and non-confrontational.
is toxic and leads to resentment. Find the root of anger, focus on positivity, and adjust your motivations. Never use this style in the workplace. Work with passive-aggressive individuals by understanding their motivations, avoiding similar responses, highlighting their contributions, offering win-win solutions, and demonstrating a preferred communication style.
controls outcomes with deceit and insincerity, which can lead to a lack of trust. Be direct, avoid emotional arguments, and find solutions. You can redirect manipulative communicators by staying vigilant, responding assertively, and restating to clarify their message. Politely refuse manipulation, and they will adjust.
Verbal communication skills indicate how you deliver and receive messages in written and spoken interactions. These skills are more focused on how you communicate rather than what you say, and they are important for effective communication and understanding by others. Try to check your verbal competencies:
pertains to how sounds are produced and combined to form words, while pronunciation deals with how words are pronounced.
express what you are saying rather than the accuracy of the language rules. Your tone and voice can convey your emotions and attitudes, affecting how your message is received.
pays full attention to what someone says to demonstrate unconditional acceptance and fair reflection. It requires deeper attention and empathy, ideally leading to greater understanding.
shows another person's point of view rather than just your own. This enables prosocial or helping behaviours from within rather than being forced.
ensure your audience will understand your point and does not get lost in unnecessary details.
demonstrates how to get your thoughts across without dealing with unnecessary anxieties.
involves directly stating your feelings and needs respectfully by being clear, consistent, and courteous.
in social interactions can elicit positive perceptions, improve interpersonal interactions, reduce conflict, aid in coping, and even facilitate health outcomes.
Non-verbal communication skills are crucial for effective interaction. Review these non-verbal cues to enhance your communication:
Consider how posture, stance, and subtle movements affect perceptions and convey information.
A dominant form of communication, it can indicate interest, affection, hostility, or attraction and helps maintain conversation flow.
Universally expressive faces convey countless emotions without words.
Conveys various messages, such as attention, involvement, status, and fondness.
Commonly used to express yourself, but be cautious of cultural differences to avoid misinterpretation.
Communicates significantly through various forms like handshakes, hugs, or pats, conveying different messages.
Dress, hair, jewellery, and other aspects signal the importance or interest attributed to an occasion.
You may communicate more effectively and comprehend others around you better by paying attention to these non-verbal signs.
What connects ancient inscriptions, cave paintings, clay moulds, and papyrus scrolls to modern letters, emails, brochures, leaflets, advertisements, and graphs? All forms of written communication are vital for conveying messages effectively to the intended audience.
These are the aspects of written communication
Underpin effective writing, showcasing professionalism and attention to detail. Clear writing fosters comprehension while mastering punctuation, such as colons, semicolons, and em-dashes, will enable versatile sentence structures and elevated expression.
Favours concise expression without sacrificing clarity; it contrasts with verbosity. Meanwhile,clarityfocuses on specific messages or goals, avoiding overload. Clear communication features complete clarity of thoughts, ideas, and precise, appropriate, concrete words, enhancing message meaning.
Encompass word choice, volume, projection, and intonation. These factors significantly impact communication. A positive tone fosters trust in workplace conflicts, while negative connotations can cause misunderstandings. Mindfulness helps control the tone in real-time conversations. Written communication allows easier tone adjustment; consider revising and seeking colleague input. For heated exchanges, delay sending responses to reduce conflict escalation.
Informs content inclusion, information arrangement, and necessary supporting details for reader comprehension. It also shapes document tone and structure, ensuring effective communication tailored to the intended recipients.
Allow you to sway your audience towards your viewpoint and elicit a desired response. This skill balances strong arguments, emotional appeals, personal anecdotes, and persuasive language with rationality to make a compelling case. Choose impactful words and craft engaging sentences to leave a lasting impression. By skilfully utilising these techniques, you can convince readers that your perspective is the most appealing course of action.
Active listening, proper tone, and pleasant body language are all skills that come more easily to you if you have a high level ofemotional intelligence. You'll better understand and connect with your staff and teammates. Like effective communication skills, emotional intelligence may not be innate in all leaders.
Enable prompt responses, message replies, and learning from new content. They aid in discerning the tone and main ideas in writing. Good comprehension also assists in self-editing, ensuring the intended message is conveyed effectively from a reader's perspective.
Interpersonal or soft skills are crucial in the workplace. An employee that exhibits effective interpersonal skills solidifies their value in the organisation and ensures job stability. It paves the way to lasting positive relationships with coworkers, prevents misunderstandings, maintains motivation, and boosts productivity.
The following are examples of necessary interpersonal skills:
It is a highly valued skill in an employee, and almost always required of anyone in a leadership position. Conflicts are a normal part of any workplace but the ability to deescalate tense situations and lead disputing parties to achieve a mutually beneficial agreement spells the difference between a conducive work environment and a toxic one. You can hone your conflict resolution skills through active listening, assertive communication, and calm body language.
It is the aptitude to hear all sides involved in a discussion, consider their respective needs, and help broker a compromise with terms that everyone can get behind. A skilled negotiator preempts disputes, creates harmony, and makes everyone involved feel heard and valued. As far as communication goes, this is achieved by working on your persuasion and influencing skills and increasing audience awareness.
Optimises the links you create with individuals, groups, and organisations. It goes beyond just attending events and swapping business cards. Maintaining an outstanding network keeps you informed of changes in your field, puts you in the same spaces as key players in your industry, and positions your competencies and those of your organisation where future opportunities can easily tap them. Being an assertive communicator, and exuding confidence while using friendly, relatable language, will help you achieve this.
It takes networking to a deeper level. It recognises the benefits of creating long-term, mutually rewarding connections among colleagues, both inside and outside of your organisation. This includes extending mutual respect, being smart and judicious in exchanging favors, and being consistent with your words and actions. As a communicator, this is achieved mainly through honesty, empathy, and good judgment.
Fosters trust and facilitates learning, enabling you to share knowledge and expertise. It is a motivating tool for personal growth and is called constructive criticism. In contrast, destructive criticism is often negative, judgemental, and revealing about the critic. This type of criticism has no place in a productive workplace. You can foster an environment that encourages feedback through tact, mindful timing, active listening, clear, concise, and specific language, and exuding a calm but confident demeanor.
In requires awareness of various cultural identifiers, adherence to inclusive language and practices, being conscious of potential stereotypes that may arise in communications and behaviour, and avoiding those stereotypes. It is important to be welcoming, inclusive, and knowledgeable in cultural norms.
This skill is specially vital in workplaces in Malaysia, as its culture is defined by different ethnicities, languages, and religions. The typical Malay way of giving a subtle refusal may seem vague to the Chinese, who make up a quarter of the population. When that happens, both parties may need to clarify before proceeding. There may be days and symbols sacred to the Tamil Indian, who make up 8 percent of the people in Malaysia, that you may not be familiar with. Doing your due diligence to account for these cultural nuances is essential for anyone wishing to communicate effectively and respectfully within Malaysia's diverse cultural landscape.
Crafting a smart resume is key for demonstrating to prospective employers the unique value you offer their team and firm. An excellent resume highlighting your communication abilities boost your preparedness as a jobseeker because resume writing requires a blend of hard and soft skills to determine your effective strategies, manage press-related activities, and adapt to the evolving demands of your roles.
Hard skills are acquired via education, training, or experience. They are developed by being employed at specific jobs or honed informally through hobbies or interests.
In contrast, soft skills or interpersonal skills are broadly applicable to various jobs, encompassing communication and problem-solving. Soft skills include collaboration, verbal communication, written communication, critical thinking, organisation, and creativity.
You may evaluate yourself on these five essential soft skills and maximise your potential in today's competitive job market by adding them to your resume.
Position these skills on your resume by highlighting examples of successful applications and demonstrating their relevance to your chosen field.
Get expert guidance on your best career options by trying out the Jobstreet Career Advice .
Knowing how to communicate effectively at work increases your value as a jobseeker and makes your job application more attractive and compelling to prospective employers.
Below is a list of workplace communication skills you may consider including in your resume:
Clarity enhances trust and engagement by revealing purpose and expectations. Testing messages reduces misinterpretation and communication errors.
Possessing this skill demonstrates a willingness to enhance oneself whilst contributing to the success of others.
It teaches clear and concise communication, which is crucial to hold the audience's attention. It's an essential skill applicable in various aspects of life.
It is a must-have for anyone in creative professions, but having it on a resume for business-related jobs also provides an advantage.
Communication skills are essential in various professional settings, impacting numerous aspects of our professional lives. Effective communication can enhance relationships with managers and colleagues, fostering a collaborative atmosphere. Furthermore, it allows for better customer connections, ensuring their needs are met and promoting satisfaction. You can convey ideas clearly and concisely, enabling productive discussions and decision-making.
In assertive communication, the ideal style balances conviction, compromise, and consensus. It entails active listening, utilising "I" statements, and is suggested for most work environments. To enhance assertiveness, exude confidence, accommodate others, and employ strong verbs. When engaging with assertive communicators, allow them room to express, solicit their opinions, and anticipate respectful discourse. Continuous communication practice will let you be flexible, and you will become a good communicator in the workplace.
A polished communication style supports your professional image, reflecting competence and credibility. Communication skills facilitate an environment where all perspectives are considered, encouraging active listening and open-mindedness. Ultimately, strong communication abilities can contribute to career advancement, demonstrating leadership and collaboration potential.