Advertised:18-4-13 | Closing Date:16-6-13

Fuji Xerox Malaysia Sdn Bhd is wholly owned Fuji Xerox Asia Pacific Pte Ltd, it is a MSC status company providing shared services activities of Customer Support and Finance Operation to 13 Operation Conmpanies across Asia Pacific Region. In tandem with the rapid growth operation and expansion project, we would like to invite candidate who passion with working in diverse working culture to join us.

Printer Support Engineer (Mandarin & Cantonese Speaker)
Selangor - Quill 9, Petaling Jaya

Key Responsibilities:

  • Providing level 2/3 remote technical support to customers via telephone, e-mail and other appropriate means for Fuji Xerox Printers.
  • Taking ownership of cases and managing them to resolution effectively and proactively, in line with service level targets.
  • Using and developing problem-solving techniques to resolve customer issues and enquiries.
  • Contribute to the knowledge management database available to all staff.
  • To support China & HK

Key Requirements:

  • Relevant knowledge and experience in IT and Printing Technology (will be an added advantage).
  • Operating Systems: Windows (Desktop and Server OS) and Mac (Desirable).
  • Software: MS Office and Adobe Suite (Desirable).
  • Hardware: Desktop, Laptop, Server (Desirable) and Networking devices.
  • Networking: LAN and Wireless Technology.
  • Applications: Citrix and SAP Printing experience (Desirable)
  • Previous experience in IT Helpdesk, Server Support or Network Admin roles will be highly regarded.
  • Strong interpersonal and communication skills.
  • Verbal and written; also be able to communicate well in English & Mandarin (must).
  • Ability to develop knowledge and skills independently.
  • Ability to work independently as well as part of a team.
  • Must have advanced troubleshooting and problem solving skills.
  • A record of a can-do, mature and professional attitude, and attention to detail.
  • Keep up to date with current technology.
  • 1 Contract Positions are available

Competitive remuneration package with be offered to the succeed candidates. Other benefits including:
  • One month's Contractual Bonus
  • Employee Protection Program
  • Employee Education Assistant
  • Professional body membership subscription
  • Medical Benefits
  • Dental Benefits
  • Eye Care
  • Staff Activities
  • Career Path


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Jobs in Malaysia > Tech & Helpdesk Support Jobs > IT Support/Helpdesk Jobs, Jobs in Computer / Information Technology (Software) industry

Fuji Xerox Malaysia Sdn Bhd (678392-M)