Advertised:03-04-13 | Closing Date:03-05-13

Herbalife Products Malaysia Sdn Bhd

Listed on the NYSE, HERBALIFE is now one of the largest networking companies in the world. Offering a range of science based weight management products, nutritional supplements and personal care products to support well being and a healthy lifestyle.

Avaya Telecom Engineer
Kuala Lumpur - Jalan Raja Chulan


  • Plan for management or phasing out of legacy telephony systems and other switch-based technologies
  • Collaborate with systems engineers/vendors for upgrades to operating systems, hardware, etc
  • Provide leadership for implementing new VoIP products or services, as well as the technical resources required to manage them
  • Collaborate with help desk to resolve trouble tickets and resolve end-user issues
  • Perform telephony audits as necessary
  • Train and mentor junior engineers and other members of the telecommunications department
  • Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and back up systems
  • Be available 24 hours a day, 7 days a week to provide support as needed
  • Ability to manage multiple priorities, commitments and projects in a fast-paces dynamic environment
  • Perform other duties as required by management


  • Working technical knowledge of VoIP/IP telephony systems, software, hardware, and Telecommunications standards (Q.931, VoIP, SIP, H323)
  • Working technical knowledge of TCP/IP networks and standards (IEEE 802.1)
  • Strong hands-on knowledge of the configuration and optimization of Nortel VoIP equipment,
  • Strong understanding VoIP QoS issues and mitigation strategies.
  • Working technical knowledge of the Windows 2003 & 2008, Linux Server operating systems.
  • Familiar with network topologies such as MPLS, Frame Relay, ATM, ISDN, etc.
  • Knowledge of cabling and wiring systems, design, and installation. 
  • Ability to operate tools, components, peripherals, and testing accessories.
  • Ability to solve practical problems and carry out responsibilities under general supervision
  • Ability to organize workload for effective implementation
  • Ability to interact effectively at all levels with sensitivity to cultural diversity
  • Ability to function as an effective team member
  • Ability to adapt as the external environment and organization evolves
  • 5+ years installing and maintaining Nortel Enterprise Voice/VoIP networks
  • 3+ years experience in a team leader role or senior position
  • 7+ years installing and maintaining Nortel Enterprise Voice/VoIP networks
  • 5+ years experience in a team leader role or senior position
  • Bachelor’s degree in a technical/business discipline
  • NCTS – Converged IP Telephony Solutions (Nortel Certified Technology Specialist)
  • NCSS – Communication Server 1000 Rls. 6.0 Database Administrator or above (Nortel Certified  Support Specialist)
  • NCSS - Communication Server 1000 Rls. 6.0 Installation & Commissioning or above ((Nortel Certified Support Specialist)
  • NCTE - Converged IP Networks (Nortel Certified Technology Expert)
  • NCSS - CallPilot Rls. 5.0 Installation and Configuration
  • NCSS - CallPilot Rls. 5.0 System Administration
  • NCSS - Contact Center Manager Rls. 6.0 Installation & Maintenance
  • NCSS - Contact Center Manager Rls. 6.0 Technical Support
  • NCSS - BCM50 Rls. 3.0 & BCM200/400 Rls. 4.0 Installation, Configuration & Maintenance
  • ITIL Certification (preferably V3)
  • MCSE (Microsoft Certified Systems Engineer)
  • CCNA (Cisco Certified Network Associate)

Interested candidate are invited to apply online or email to with detailed resume supported by relevant educational certificates.


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Herbalife Products Malaysia Sdn Bhd
3rd Floor, Plaza See Hoy Chan, Jalan Raja Chulan, 52200,.

Jobs in Malaysia > Electronics Engineering Jobs > Telecommunication Engineer Jobs, Jobs in Healthcare / Medical industry

Herbalife Products Malaysia Sdn Bhd (282141-M)