Advertised:07-02-13 | Closing Date:09-03-13

Customer Service Executive (Inbound Call Centre, Singapore Operations)
Kuala Lumpur - Menara Yayasan Tun Razak, Jalan Bukit Bintang

"Service Excellence Through Innovative Technology"

With over 160 years of experience and international presence, Prudential is one of the largest retail financial solutions companies in the world. Powered by People and Technology, Prudential Services is the regional IT development and shared services hub for the Prudential Group of Life Companies in the Asia Pacific region. Our vision is to deliver service excellence to our customers and clients through innovative technology. Growing rapidly, we are looking for people who share the same passion and determination as we do to bring service and technology to the forefront of the businesses we are in today. "We have a GREAT TEAM, come join us and we can grow together!"

Responsibilities:

Deliver world class customer service via telephone. Provide a polite, professional and accurate response. Manage customer's expectations and display ownership for customer's requests. Liaise with appropriate departments to resolve issues brought up by customers. Keep up-to-date on new or enhanced products /services in order to maintain a high level of quality service to customers. Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate.

Requirements:

  • A Diploma or Degree in any field from a recognized college or university.
  • Minimum 1 year working experience in a call center or customer service in servicing industry.
  • Experience in handling international calls will be an added advantage.
  • Fresh graduates who are looking for challenges in customer service are encouraged to apply.
  • Good command of spoken and written English, Mandarin and/or Chinese dialects is required as this position will be servicing the Chinese speaking customers.
  • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
  • Enthusiastic, self motivated and able to succeed in a fast pace customer focus environment.
  • Pleasant, patience and self discipline.
  • Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.

Interested candidates are invited to apply online or email to hr.psa@prudential.com.my
Only shortlisted candidates will be notified.


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Prudential Services Asia Sdn. Bhd.
16th Floor, Menara Yayasan Tun Razak, No. 200, Jln Bkt Bintang, KL 55100.



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Prudential Services Asia Sdn. Bhd. (613774-W)