Advertised:08-08-12 | Closing Date:07-09-12
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Elite Entertainment Sdn Bhd

An established outsourcing Telco call centre seeking dynamic individuals to fill the following position:

Customer Service Officer
Puchong (Selangor)

Responsibilities:

  • Responsible to handle incoming telephone enquiries or through emails, on problems or complaints from customers relating to a range of specified products or services, with the objective resolving the customer's issue.
  • Follow up on the feedback, escalation within internal department and customers.
  • Develop and sustain a customer orientated culture by improving and executing relevant customer service strategies or customer care programmes and performance. Head up and be the face (and voice) of our customer support function in our company
  • Other administrative duties as assigned

Requirements:

  • Candidate must possess at least a Professional Certificate, in any field.
  • andidate must be computer literate with good working knowledge of MS Office skills especially in word processing and spreadsheet.
  • Good analytical and communication skills with the ability to interact effectively over the phone and through email.
  • Possess a strong customer service mindset, with effective negotiation, interpersonal and communication skills.
  • Operates from a service-oriented attitude and demonstrates ability to perform multiple tasks simultaneously.
  • Detail oriented with a sense of urgency.
  • Applicants must be willing to work in Puchong Jaya.
  • Fresh graduates/Entry level applicants are encouraged to apply.
  • 2 Full-Time positions available.



Interested candidates are invited to apply online,


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Elite Entertainment Sdn Bhd (578433-V)

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