Advertised:07-04-12 | Closing Date:07-05-12

Public Gold Marketing Sdn Bhd

 
Public Gold is the first Malaysian company that offers gold trading activities that includes minting, refining, buying and selling within our Gold Exchange Centres. Our branches located at Penang, Melaka, Kelantan, Kuantan, Ipoh, Sungai Petani, Alor Setar, Johor Bahru, Seremban,Terengganu, Petaling Jaya, Ampang, Klang, Kajang, Kuching and Kota Kinabalu. For more information on our company, please log on to our website at www.publicgold.com.my.

Due to business expansion, we urgently seek for Malaysians who are dynamic, innovative and show a keen learner to join our team in Malaysia office. 

Customer Service
Bayan Lepas (Penang), Kota Kinabalu (Sabah), Ampang (Selangor), Kajang / Bangi / Serdang (Selangor), Klang / Port Klang (Selangor), Petaling Jaya (Selangor), Miri (Sarawak)

Responsibilities:

You will be responsible for resolving all inbound customers' enquiries whilst ensuring excellent customer service is provided at all times.
  • To attend incoming calls/messages, mail & email enquiries from customers.
  • To build and maintain a relationship with our customers in a professional manner with an objective to fulfill their needs.
  • To manage the processing of customer orders placed through phone call @ email.
  • To responsible for handling customer service for walk-in customer or phone calls enquiries from customers.
  • To keep up to date on new or enhance product knowledge in order to maintain high level of quality service to customers.
  • All other day-to-day administration, coordination and service support for the division and any other task which are assigned as and when required in order to meet Company's objectives.
 To monitor daily team member activity and generate related quarterly Key Performance Review reports which include Customer Satisfaction Survey, Service quality to customer enquiry and complaint.  

Requirements:

  • Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree or any field.
  • Pleasant personality, proactive, self-motivated and loves working with people.
  • With good communication and inter-personal skills.
  • Able to show initiative and to work with minimal supervision
  • Required language(s): Bahasa Malaysia, Chinese, English
  • Fresh graduates/Entry level applicants are encouraged to apply
  • Mature, great works ethics with a positive working attitude and cheerful person.
  • Training will be provided for successful candidates.
  • 20 Full-Time positions available.


(Based in Penang / Melaka / Kelantan / Kuantan / Ipoh / Sungai Petani / Alor Setar / Johor Bahru / Seremban / Terengganu / Bandar Sunway, Petaling Jaya / Ampang / Kajang / Klang / Kuching / Kota Kinabalu)
 
Interested candidates are invited to apply online/fax in full detailed resume, stating current and expected salary to the below :- 
 
Please contact Ms Alice (HR Assistant)
Tel : 04-645 0999  (Ext: 178)
Tel : 012-431 8916   
Fax : 04-645 0916
Email : ch.ooi@publicgold.com.my


Brain
 Non-member
 



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Public Gold Marketing Sdn Bhd (930830-K)