Advertised: 27-02-12 | Closing Date: 28-03-12
With worldwide revenue of €2.5 billion and about 20,000 employees, Getronics is a leading ICT service-provider in the world and the largest ICT service-provider in the Benelux.
As expert in workspace management services, data enter & hosting services and consultancy, Getronics enables people of large organizations to move forward by releasing the power of information. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided for clients throughout the world that are of consistent quality.
Since 23 October 2007, Getronics has been part of KPN, the main provider of telecommunication services in The Netherlands. For further information about Getronics, visit www.getronics.com
Immediate Vacancies for Fresh Graduates or Junior Level!!
Kuala Lumpur - Plaza Sentral / KL Responsibilities:
A. Job Purpose :
Provide first line technical support to clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of client problems, which may range from very straightforward problems through to more complicated issues. Jobholders are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction.
B. Accountabilities
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Answers calls within stated time guidelines.
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Analyses and interprets client inquiries to ascertain and solve issue.
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Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
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Escalates calls within stated guidelines.
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Provides information, advice or instruction in response to client inquiries.
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Provides a high degree of client satisfaction in all work undertaken.
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Receives and records client inquiries and processes paperwork/systems relevant to client queries.
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Liaises internally to enable client queries to be answered and problems solved.
C. POSITION SPECIFICATIONS
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Qualification : Possess at least diploma/ degree holder qualified with a relevant technical qualification
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Skills Requirement : Computer literate (i.e Microsoft office application)
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Job Specific Competencies:
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Analytical capability
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Flexibility, Planning & organisation and Judgement
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Getronics Key Competencies:
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Teamwork
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Communication
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Responsibility
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Initiative
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Focus on Results
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Customer focus
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Experience : Fresh Graduates or at least12 months’ work experience in a technical help desk environment / Background in Banking
C. POSSIBLE SHIFT
Requirements:
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Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
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Required skill(s): Smartphone Application, MS Office.
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Required language(s): English
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Applicants must be willing to work in Plaza Sentral / KL.
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Fresh graduates/Entry level applicants are encouraged to apply.
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200 Full-Time and Contract position available.
Getronics Technology Sdn Bhd
Level 17 Block 3B Plaza Sentral Jalan Stesen Sentral 5, KL 50470.
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