Appropriate Achievement Sdn Bhd aka Eulay Marketing Sdn Bhd
Appropriate Achievement is an established company managed by young and dynamic team members that support BPO (accounting, customer service, and fulfillment operations) for an e-commerce company in the United States. To meet the needs of our growth, we seek resourceful and dedicated Malaysians for a career in our Accounting Department.
Kuala Lumpur
Responsibilities:
- deal directly with customers either by emails or live chat
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle inquiries and complaints
- perform customer verifications
- process orders, forms, applications, and requests
- direct requests and unresolved issues to the designed resource
- manage customers' account
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- records details of actions taken
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
Requirements:
- Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, any field.
- Fresh graduates/Entry level applicants are encouraged to apply.
- 2 Full-Time and Part-Time position available.
- Required language (s): English
- Perferably Junior Executives specializing in Customer Service or equivalent
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Possess at least intermediate Computer Skills
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Able to communicate, read and write in English.
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Good interpersonal skills, self-motivated, independent and responsible with high level of initiative
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Require to work daily from 1 p.m. to 10.00 p.m., Monday to Friday. Allowance will be given for such working hours.
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Applicants should be Malaysian citizens or hold relevant residence status
Right candidates will be offering a reasonable and attractive package and a progressive career path with great exposure to other departments.
Interested candidates who meet the above requirements are invited to apply via email with your updated CV with full particulars, present and expected salary and a recent passport sized photograph (n.r.) to: kmlee@inkcube.com
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Appropriate Achievement Sdn Bhd aka Eulay Marketing Sdn Bhd
25B1-14-1 Taman Miharja, Jalan Palong, 2 1/2 Mls off Jalan Cheras.
25B1-14-1 Taman Miharja, Jalan Palong, 2 1/2 Mls off Jalan Cheras.