Assistant Manager, Import Customer Service
Selangor - Section 32, Shah Alam - nearby Kota Kemuning

Responsibilities:

• Leading a team of Customer Service agent to ensure compliance to the SOP (Standard Operating Procedure) to archieve the team's KPI.
• Coaching and providing guidance to the team, and providing assistance to the team when the need arise.
• Preparing daily status report and container delivery plan to ensure timely delivery of the prioritized containers.
• Preparing weekly report for the customer and weekly tracking report to ensure team's compliance to the timeline for the system updates is met.
• Attending DOR (Daily Operational Review) with the customer on a daily basis.
• Preparing the MOR (Monthly Operational Review) data and slides on a monthly basis.
• Keeping track and monitor the errore made by team, and providing sugesstion on  process improvements.
• Attending to customer enquiries and escalations in a timely manner.
• Attend to ad-hoc taskd as and when it is required.

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): Bahasa Malaysia, Chinese, English
• At least 4 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Section 32,Shah Alam - nearby Kota Kemuning.
• Preferably Managers specializing in Customer Service or equivalent.
• Full-Time position(s) available.