Advertised:02-10-12 | Closing Date:01-11-12
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Datacom SouthEast Asia (M) Sdn Bhd

About Datacom
Datacom is one of the largest Australasian-owned professional IT services companies, offering customers flexibility and choice, an open book approach to business and a customer focus second-to-none. With over 3,000 employees Datacom services a broad clientele including, IBM, Hewlett Packard, Manpower, Netgear, Fujitsu, Lexmark, CISCO and a range of Federal and State Government departments.

Founded in Christchurch New Zealand in 1965, Datacom has a successful 43 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology solutions.

Established in Australia in 1992, Datacom’s capabilities include Contact Center Solutions, Business Solutions, and Managed Services.

Social Media Specialist (Bahasa-Malaysia speaking)
Selangor

Responsibilities:

  • Your role is to handle inbound/outbound queries/issues from customers on Social Media Channels such as Facebook, Twitter, LinkedIn and Forums.
  • Respond to customers that have queries or feedback on Social Media Channels
  • Identify the customer’s real needs and either meet these or transfer to the client or third party service to meet the customer’s request.
  • Provide a high level of professional, competent service assistance.
  • Demonstrate strong customer service orientation and takes responsibility to ensure customer satisfaction.
  • Effectively communicate resolution to customer’s issue.
  • Ensures all issues are processed correctly and in a timely manner.
  • Escalates issues outside of service boundaries or when resolution cannot be confirmed.

Requirements:

  • Excellent written and verbal communication skills in English and Bahasa-Malaysia
  • Fresh graduates/Entry level applicants are encouraged to apply.
  • Problem solving skills; linear and logical troubleshooting skills
  • Proven time management skills, e.g. adherence to schedule
  • Must be able to start immediately

Datacom Southeast Asia (M) Sdn Bhd

Level 2, 1 Tech Park,


7, Jalan Tanjung Bandar Utama


47800 Petaling Jaya, Malaysia


 Non-member
 
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Jobs in Malaysia > Customer Service Jobs > Call Centre Executive Jobs, Jobs in Call Center / IT-Enabled Services / BPO industry

Datacom SouthEast Asia (M) Sdn Bhd (457892-M)

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