Advertised on 13-7-10
||Head of Maxis Centre ( Kota Kinabalu )
||(Sabah - Kota Kinabalu)
The job incumbent will be responsible for the overall management of the Maxis Service Centre / Maxis Retail Outlet operations including planning, strategizing and handling the day-to-day operational issues.
He/She will be responsible for the achievement of Centre’s / Outlet’s overall Service Level Agreement and Key Performance Index and to ensure the delivery of high quality service to Maxis valuable customers.
- To manage daily operations & overall business performance of Maxis Service Centre / Maxis Retail Outlet
- Ensure continuous operational efficiency which includes problem solving, decision making, resource planning, traffic control and collections
- Manage staff related matters including performance management & development
- Conduct regular coaching, identify training needs & develop immediate and long term performance plan
- Develop & deploy strategies for Sales/Promotions/Campaigns and Retention operations
- Manage stock inventory
- Report and communicate Maxis Centre operations and future projections to head & regional office
Interested candidates are encouraged to send an application online.
- Degree / Diploma holder with minimum 5 years holding supervisory role in a Banking Centre / Retail operations environment
- Clear understanding of day to day overall Centre / Retail operations
- Demonstrate strength in strategic planning & implementation
- Demonstrate ability to work under pressure & in a fast paced environment
- Strong team-player, able to work cross functionally with people at all levels
- Strong command of Bahasa Malaysia & English language
- Sales oriented
- Demonstrate strong supervisory & leadership skills
- Technical knowledge of telecommunication technologies example mobile & fixed data services, internet services, multimedia products & applications
Only shortlisted candidates will be notified.
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Maxis Communications Bhd
Level 17, Menara Maxis, Kuala Lumpur City Centre, Kuala Lumpur 50088.