We are an International Bank in the country. Today, Bangkok Bank Berhad is embarking on an aggressive expansionary plan, leveraging on opportunity created as a result of the Malaysia government's policy towards gradual liberalization of the local financial markets. In line with our expansion plan, we are inviting self-motivated and result-oriented individuals to join our team and to share in our success and growth.

Responsibilities:

• To organize, lead and manage Customer Services function of the Bank to provide efficient and quality services to the public and customers with due compliance to laws, regulations, the Bank's established guidelines, manuals and policies.
• To charge of the retail sales team of the Bank.
• Develop and build long term business relationship with Business Deposits customers.
• To ensure optimal customer reach, product exposure and effective operations that optimizes delivery to customers.
• Controls and supervises the Department in its compliance of internal policy, statutory regulation and principals.
• Proposes effective control system to Chief Operating Officer thru Head of Operations.
• Monitors internal controls to ensure their adequacy so that corrective action can be taken when necessary at the earliest possible time.
• Overall management and development of the department.
• Assists customer by answering inquiries, complying with their request, resolving complaints and endeavoring to develop additional business.
• To have a good understanding of the Anti-Money Laundering Act and adhere to it in the day-to-day job functions.
• Undertakes any other assignment requested by Management.

Requirements:

• MBA or Bachlor's degree in Business Administration or other related disciplines.
• This is a senior position and the candidate must have at least 5 years experiences in managerial position in retail banking and at least 10 years experience in banking industry.

Remuneration will commensurate with qualifications and experience of the successful candidates.